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Urgent! Bilingual in English Customer Representative - Cali - Local Job Opening in Cali

Bilingual in English Customer Representative Cali



Job description

Interview in English 



  • Location: Cali, Colombia

  • Full-Time

  • Salary: $3,080,000 COP (Gross Monthly)

  • Permanent Contract



About the Role:


We are looking for detail-oriented and passionate bilingual representatives to join our customer service team, specializing in payments and transactions.

In this role, you will handle chat interactions, assisting users of a popular U.S. financial app similar to Nequi.

Customers will reach out to you for inquiries related to transactions, app issues, and general questions.


Responsibilities:


- Assist customers via chat in English, addressing concerns and questions about the payment app.
- Guide users through technical and financial issue resolution.
- Maintain a professional and friendly approach in all interactions.
- Manage multiple chat conversations simultaneously while ensuring high service quality.
- Document and follow established procedures for efficient problem resolution.


Requirements:


English Level: B2 (Clear and effective communication)
Residence in Cali, Colombia
High school graduate (Bachillerato / Educación Media)
18+ years old
Basic computer skills (Operating systems, internet navigation)
Strong multitasking abilities
Excellent customer service and interpersonal skills


Apply now and be part of a growing team!


Required Skill Profession

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